Operations manager with nine years in regional distribution, from receiving lead to running a 120-person, three-shift operation serving 64 stores. Lifted on-time shipping from 94% to 98% and cut cost per case shipped 11%.
- Re-sequenced the pick route so the short shift stopped being the bottleneck; throughput recovered within a quarter without backfilling two open roles
- Traced late orders to a warehouse and customer service hand-off gap; a shared 2 p.m. cut-off lifted on-time shipping from 94% to 98%
- Cut cost per case shipped 11% in 2023 by using WMS labor reporting to rebalance pick zones weekly across three shifts
- Brought OSHA recordable incidents from 7 a year to 2 with daily dock safety walks and forklift recertification for every operator
- Rebuilt carrier management around a backup agreement after a 2022 carrier failure; all 64 stores served through two peaks without a missed delivery
- Run labor budgeting for a 120-person, three-shift operation ($4.2M a year); finished 2024 3% under budget
- Cut first-year turnover from 41% to 24% by pairing each new hire with a trained lead for their first two weeks
- Supervised a 14-person night shift across receiving, put-away and outbound staging at a 220,000 sq ft cross-dock
- Moved put-away to a zone schedule, cutting dock-to-stock time from 36 hours to 20
- Raised inventory accuracy from 96.8% to 99.4% with nightly cycle counting of exception locations
- Wrote the onboarding checklist the site still uses for seasonal hires; new hires reached full rate in 8 days instead of 15
- Ran inbound receiving for about 40 trailers a week against advance ship notices; shortage claims recovered $85K from vendors in 2018
- Trained 9 associates on handheld scanners in the move off paper receiving; promoted to shift supervisor after 15 months
Domain: Pick zones, Put-away, Cycle counting, Inbound receiving, Carrier management, Dock safety, Labor budgeting, Onboarding
Tools: WMS labor reporting
OSHA 30-Hour General Industry · 2019